Refund policy
RETURNS & REFUNDS TANGIBLE PRODUCTS
- This policy sets out the returns policy for goods or services purchased through the online store operated by Sisters by the Sea Ltd .
- To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
- Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
- If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction. Email us at; hey@sistersbythesea.co
- Where you would like to return a product, please contact us to let us know that you will be returning the item. We will process the refund once we have received the product back. If the product was faulty we will refund the costs incurred to return it. If you are returning the product for other reasons we cannot refund your postal costs.
- If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
- If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
CANCELLATION POLICY FOR EXPERIENCES
1. Experience payments are non-refundable. Your Experience payment may be transferred to another listed on our website of your choice subject to availability. Only one transfer permitted. This transfer option is valid up to a period of 2 years from date of original booking.
2. Cancellations within 14 days of the experience start date will result in Experience payment being forfeit.
3. Cancellations up to 14 days of the experience start date: your Experience payment may be transferred to another retreat listed on our website of your choice subject to availability. Only one transfer permitted. This transfer option is valid up to a period of 2 years from date of original booking.
4. Experiences that are booked in conjunction with promo codes or as special offers: promotional offer is only valid for the original retreat date booked and not transferable.
5. In the event of a ‘no show’ for any booking, any balance due for the retreat will be charged in full.
